We are committed to protecting your privacy and handling your personal information with care and discretion. Any information you provide will be kept confidential and used only for the purposes of managing your booking, providing services, and communicating with you where necessary.
If you do not agree with this policy, please do not use our website or services.
1. Information You Provide Voluntarily
When you make a booking, contact us, subscribe to updates, access our Wi-Fi, or communicate with us in any way, you may provide personal information including your name, address, email, telephone number, IP address, payment details, and identification required for secure access.
We collect and use only the information reasonably necessary to manage reservations, meet security and legal obligations, respond to enquiries, and, where consent has been given, provide relevant marketing communications.
2. Information Collected Automatically
When you browse our website, certain technical information may be collected through cookies and similar technologies, including device type, browser, IP address, and how you interact with the site. This data helps us improve website performance and user experience. It does not usually identify you personally.
3. Sharing Information with Third Parties
We may share personal information only with trusted service providers where necessary, including:
Secure payment processors
Website hosting and IT providers
Email and booking system providers
Analytics services to improve website performance
These parties are required to handle your information securely and only for the purposes of providing their services. We may also disclose information where required by law.
We do not sell your personal data.
4. How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure. Payment details are processed securely via encrypted third-party systems and are not stored on our servers.
5. Access to Your Information
You have the right to request access to, correction of, or deletion of the personal information we hold about you, subject to legal and regulatory requirements. You may also withdraw consent for marketing communications at any time using the unsubscribe link or by contacting us directly.
Some information may need to be retained for legal, accounting, or security purposes.
6. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect immediately upon publication on this page.
Select Your Dates
One The Bakers
1, The Bakers, 1 Red Hill, Wateringbury, Maidstone ME18 5NN1
